What this section is, and what it is not
We build a Chrome extension that drives grok.com, so we spend a lot of time watching grok.com fail in specific, repeatable ways. These pages write down what we have learned, in plain language, for people who are not our customers and may never be.
We are not xAI support. We cannot restore your account, raise your usage limits, or fix an outage. What we can do is tell you which failures are yours to fix, which ones are xAI’s, and how to tell the difference in under a minute.
If your problem is with the Grok Automation extension instead — a queue that stalls, a download that lands in the wrong folder — the help centre is the manual for that.